Chief executive officer
Usually someone full timeThis one is done by a person.
IT services company
Connect proposals, project delivery, support requests and contract renewals. A starting structure for defining responsibilities across sales, technical teams and service administration.
A typical IT services and system integration with 100 people covers 24 functions.
Up to 15 functions are eligible for Digital Employee support, under a personโs supervision.
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Already up and running? The X-ray compares your real departments and positions with this typical company and creates only what is missing. Nothing you have is changed.
- dedicated
- 18
Functions someone does full time.
- hats
- 5
Functions carried by someone who already carries others.
- uncovered
- 1
Functions nobody does today.
- Outsourced
- 0
Functions entrusted to an external specialist.
How does it look at your place?
Set your team size and say who covers each function today. The four numbers update as you go. Nothing leaves this page until you sign up.
100 people
18
dedicated
5
hats
1
uncovered
0
Outsourced
Who does it at your place?
- Chief executive officerTypical: Usually someone full time
- Chief operating officer and head of deliveryTypical: Usually someone full time
- Executive support, vendor administration and facilitiesTypical: Usually someone full time DE
- Head of sales and key accountsTypical: Usually someone full time
- Account managers: relationships, renewals and escalationsTypical: Usually someone full time
- Sales development: account research, outbound and first meetingsTypical: Usually a shared hat DE
- Proposals, estimates and pre-salesTypical: Usually someone full time DE
- Public tenders, procurement portals and framework agreementsTypical: Usually a shared hat DE
- Marketing: campaigns, case studies, website and eventsTypical: Usually someone full time DE
- Customer success: adoption, renewal readiness and expansion signalsTypical: Usually someone full time DE
- Project managers: planning, steering and margin per projectTypical: Usually someone full time
- Portfolio office: RAID logs, status reporting and steering packsTypical: Usually a shared hat DE
- Resource planning, bench and utilisationTypical: Usually someone full time DE
- Software engineering: tech leads and engineersTypical: Usually someone full time
- Infrastructure, cloud and managed-services operationsTypical: Usually someone full time
- Service desk: tickets, SLAs and managed-services supportTypical: Usually someone full time DE
- Automation, runbooks, alert hygiene and integration healthTypical: Usually a shared hat DE
- Information security management system and ISO 27001 registersTypical: Usually a shared hat DE
- Finance manager and controllingTypical: Usually someone full time
- Billing, collections and receivablesTypical: Usually someone full time DE
- Management reporting and business intelligenceTypical: Usually nobody DE
- HR manager and people partnerTypical: Usually someone full time
- HR operations: contracts, onboarding, files and payroll handoffTypical: Usually someone full time DE
- Technical recruiting and sourcingTypical: Usually someone full time DE
An estimate from your answers, not a diagnosis: the sign-up wizard lets you refine it hat by hat. Your answers stay in this browser tab only.
The functions
What a typical IT services and system integration has to cover
Function by function: how it is usually covered, what hurts, and where a Digital Employee can take the hat under the supervision of whoever wears it today.
Leadership
(2)
Executive support, vendor administration and facilities
Usually someone full timeThe office manager prepares the leadership meetings, chases vendors and runs two floors of facilities, so decisions wait for the next meeting.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSales and marketing
(7)
Head of sales and key accounts
Usually someone full timeThe forecast is rebuilt in a spreadsheet before every board meeting, and the public-sector line lives in the head of sales's head.
This one is done by a person.
Account managers: relationships, renewals and escalations
Usually someone full timeThis one is done by a person.
Sales development: account research, outbound and first meetings
Usually a shared hatOutbound sequences stop whenever the account managers are busy with renewals, so new logos arrive by referral only.
Digital Employee ยท Sales Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesProposals, estimates and pre-sales
Usually someone full timeOne person writes every proposal, so the estimate arrives the night before the deadline and the library is the last pack sent.
Digital Employee ยท Sales Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesPublic tenders, procurement portals and framework agreements
Usually a shared hatThe compliance matrix is built the week before the deadline, and a framework renewal is noticed when a competitor wins it.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesMarketing: campaigns, case studies, website and events
Usually someone full timeOne marketing person runs the website, the events and the newsletter, so case studies wait behind the next event.
Digital Employee ยท Marketing Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCustomer success: adoption, renewal readiness and expansion signals
Usually someone full timeRenewal risk is discovered in the renewal meeting, because nobody watches adoption between the go-live and the contract end.
Digital Employee ยท Sales Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesDelivery
(1)
Chief operating officer and head of delivery
Usually someone full timeThis one is done by a person.
Software engineering
(1)
Software engineering: tech leads and engineers
Usually someone full timeThis one is done by a person.
Infrastructure and managed services
(4)
Infrastructure, cloud and managed-services operations
Usually someone full timeThis one is done by a person.
Service desk: tickets, SLAs and managed-services support
Usually someone full timeEight technicians hold twenty SLAs, and the same recurring incident gets a runbook only when the same engineer is on shift twice.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesAutomation, runbooks, alert hygiene and integration health
Usually a shared hatRunbooks exist for the incidents the same engineer saw twice, and the alert channels are muted per client.
Digital Employee ยท Engineering Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesInformation security management system and ISO 27001 registers
Usually a shared hatSecurity is a hat of the infrastructure lead, so the audit evidence is assembled the month before and every tender asks for the same certificates.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesProject management office
(3)
Project managers: planning, steering and margin per project
Usually someone full timeSteering committees run from memory, RAID logs are three templates and the status report is written on Friday evening.
This one is done by a person.
Portfolio office: RAID logs, status reporting and steering packs
Usually a shared hatEvery project manager keeps a different RAID template, and the steering pack is assembled on the morning of the committee.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesResource planning, bench and utilisation
Usually someone full timeUtilisation is known at month end, when the timesheets are approved and last month's bench appears on the margin report.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesPeople and finance
(6)
Finance manager and controlling
Usually someone full timeThis one is done by a person.
Billing, collections and receivables
Usually someone full timeBilling waits for approvals, and collections are a call the account managers make when they have time.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesManagement reporting and business intelligence
Usually nobodyThe management dashboard is a deck the finance manager rebuilds every quarter, with numbers that do not match the CRM or the timesheets.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHR manager and people partner
Usually someone full timeThis one is done by a person.
HR operations: contracts, onboarding, files and payroll handoff
Usually someone full timeOne HR administrator runs a hundred files, ten onboardings a quarter and the monthly payroll handoff, so probation ends and expiries are noticed late.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesTechnical recruiting and sourcing
Usually someone full timeOne recruiter runs eight open roles, and the engineering managers interview in the gaps between projects, so a shortlist waits three weeks for feedback.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesThe first week
What starts after the brief is complete, with every condition kept visible.
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A task from the role brief
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
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A useful daily summary
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
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Phone updates by choice
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
How it works
From a reference model to your structure
1
Start from the model
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your company 2
Assign the hats
Say who does what today. The mirror shows the load per person and the functions still uncovered, and marks where a Digital Employee is honestly proposable.
See how Digital Employees work 3
Hire from the marketplace
Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Browse the marketplace Questions
Straight answers
Who supervises the digital employees?
Each digital employee sits in a seat under a named person: the head of sales, the chief operating officer, a team lead, the finance manager or the HR manager. It covers the function under that person's supervision, reports what it did, and stops whenever the supervisor says so. Engineering, infrastructure, project management, client relationships and finance decisions stay with your people.
What does a digital employee never decide?
Whatever its brief marks as reserved: production deployments, security and access changes, pricing and contract terms, bids on tenders, hiring and personnel decisions, payments and any commitment to a client or a contracting authority. On those it prepares the work and asks before acting.
Where does it take its data from?
From the CRM, the ticketing and monitoring platforms, time tracking, the procurement portals, mailboxes, calendars and document systems you connect to its seat, and from what your team tells it. It reads nothing you have not connected and contacts nobody you have not listed.
What does it cost?
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
