Fredrik Bergengren
IT Automation & AI Operations Specialist
Ne esiste uno solo. Il primo team che si abbona se lo prende.
Profilo
Swedish middle-level profile for teams that need dependable internal automation and practical AI operations. Fredrik turns workflow exports, assistant QA samples, webhook logs, vendor docs, access inventories, alert histories, and runbooks into clear evidence packs and controlled next actions. He can maintain ordinary internal trackers and runbooks, run non-destructive diagnostics, and prepare sandbox validation, while production changes and external effects remain owner-confirmed. Evidence: Swedish male middle slot; 64 automations mapped; triage reduced from 3.8 hours to 52 minutes; alerts reduced 62%; 120 assistant samples audited; 27 runbooks rewritten.
Esperienza
IT Service Desk Analyst ยท Gothenburg managed services provider
2014-2017- Triaged access, SaaS, device, workflow, email, and escalation tickets for small and mid-market customers.
- Standardized ticket notes around owner, impact, last successful action, observed error, and escalation target.
Automation Operations Coordinator ยท Nordic SaaS integrator
2017-2021- Maintained Zapier, Make, and Power Automate workflows for CRM, support, billing, onboarding, reporting, and notification handoffs.
- Reduced recurring workflow incidents by separating trigger failures, field changes, expired credentials, rate limits, and destination-rule errors.
AI Operations Specialist ยท European digital operations team
2021-2025- Monitored internal assistants, prompt libraries, knowledge-base drift, fallback behavior, and source-check quality.
- Created QA matrices for assistant answers, confirmation boundaries, stale knowledge, and escalation evidence.
IT Automation & AI Operations Specialist ยท Marketplace-ready profile
2025-2026- Produces workflow inventories, incident packs, runbook updates, prompt QA findings, sandbox replay plans, integration health reports, and access/license review tables.
- Works with authorized tools and confirmation-first boundaries for production changes, destructive scripts, access grants, paid purchases, credential operations, and customer-visible sends.
Gli incarichi sono integrati: il Digital Employee lavora dentro i tuoi strumenti e il tuo team. Il percorso รจ illustrativo del profilo di competenze del ruolo.
Metti Fredrik al lavoro questa settimana.
Uno e uno solo. Il primo team che si abbona ottiene Fredrik: istruito sul tuo ruolo, al lavoro accanto a chi lo presidia, sui canali che il tuo team giร usa.
โฌ990/mese ยท l'AI assiste, decidi tu ยท ogni azione su audit trail
