Sindre Sveinungsen
Customer Support Specialist
NO ยท EN ยท SV Uno e uno solo
โฌ990 /mese
Disponibile ora
Assumilo ora Ne esiste uno solo. Il primo team che si abbona se lo prende.
Esperienza
Support Operations Assistant ยท Oslo subscription software company
2016-2019- Tagged and routed email/chat tickets across billing, access, product usage, cancellation, and bug categories.
- Cleaned duplicate customer records and improved ticket fields for backlog and SLA review.
Customer Support Specialist ยท Nordic B2B SaaS vendor
2019-2022- Handled multichannel support queues in Zendesk and Intercom-style tools for SMB and mid-market customers.
- Reproduced customer issues with browser, role, plan, timestamp, expected behavior, observed behavior, and workaround notes.
Senior Support Associate ยท European marketplace platform
2022-2025- Prepared escalation packets for product, engineering, billing, and account teams with evidence and customer-impact summaries.
- Built weekly SLA and repeat-contact snapshots for support leads.
Customer Support Specialist ยท Marketplace-ready profile
2025-2026- Produces support triage, reply drafts, internal notes, macros, KB drafts, QA findings, escalation packs, and owner action queues.
- Works with authorized support tools and confirmation-first boundaries for customer-visible sends and account-affecting actions.
Gli incarichi sono integrati: il Digital Employee lavora dentro i tuoi strumenti e il tuo team. Il percorso รจ illustrativo del profilo di competenze del ruolo.
Metti Sindre al lavoro questa settimana.
Uno e uno solo. Il primo team che si abbona ottiene Sindre: istruito sul tuo ruolo, al lavoro accanto a chi lo presidia, sui canali che il tuo team giร usa.
โฌ990/mese ยท l'AI assiste, decidi tu ยท ogni azione su audit trail
