Owner and dispatcher
Usually someone full timeThis one is done by a person.
Local courier and last-mile delivery company
Map the work, assign responsibilities and assess where digital support could help. Adapt this starting structure to your team.
A typical Local courier and last-mile delivery company with 8 people covers 12 functions.
Up to 9 functions are eligible for Digital Employee support, under a personโs supervision.
Free AGENTIC plan. Your answers below travel with the link: no names, no free text.
Already up and running? The X-ray compares your real departments and positions with this typical company and creates only what is missing. Nothing you have is changed.
- dedicated
- 2
Functions someone does full time.
- hats
- 8
Functions carried by someone who already carries others.
- uncovered
- 1
Functions nobody does today.
- Outsourced
- 1
Functions entrusted to an external specialist.
How does it look at your place?
Set your team size and say who covers each function today. The four numbers update as you go. Nothing leaves this page until you sign up.
8 people
2
dedicated
8
hats
1
uncovered
1
Outsourced
Who does it at your place?
- Owner and dispatcherTypical: Usually someone full time
- Couriers with vans and cargo bikesTypical: Usually someone full time
- Sorting, route drafts and customer tracking answersTypical: Usually a shared hat DE
- Proofs of delivery to invoices, disputes and collectionsTypical: Usually the owner, after hours DE
- Claims: lost and damaged parcels and insurer filesTypical: Usually the owner, after hours DE
- Rate requests and new customer follow-upTypical: Usually the owner, after hours DE
- Vehicles, licences, insurance and couriers' contracts registerTypical: Usually the owner, after hours DE
- Fleet maintenance, fuel and suppliersTypical: Usually the owner, after hours DE
- Courier contracts, hours and payroll inputsTypical: Usually the owner, after hours DE
- Hiring of couriers and candidate screeningTypical: Usually nobody DE
- Reviews, website and local presenceTypical: Usually the owner, after hours DE
- External accountant and payroll consultantTypical: Usually outsourced
An estimate from your answers, not a diagnosis: the sign-up wizard lets you refine it hat by hat. Your answers stay in this browser tab only.
The functions
What a typical Local courier and last-mile delivery company has to cover
Function by function: how it is usually covered, what hurts, and where a Digital Employee can take the hat under the supervision of whoever wears it today.
Owner
(1)
Couriers
(1)
Couriers with vans and cargo bikes
Usually someone full timeThis one is done by a person.
Dispatch and administration
(10)
Sorting, route drafts and customer tracking answers
Usually a shared hatParcels are sorted on the floor, the routes are built from memory and rebuilt every hour, and the customer who asks where the parcel is waits for the owner.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesProofs of delivery to invoices, disputes and collections
Usually the owner, after hoursProofs of delivery are photos on the couriers' phones, the invoice follows the month by two weeks and the online shops deduct the parcels they say were late.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesClaims: lost and damaged parcels and insurer files
Usually the owner, after hoursClaims for lost or damaged parcels are handled by phone and forgotten, and the insurer file is opened when the shop deducts.
Digital Employee ยท Support Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesRate requests and new customer follow-up
Usually the owner, after hoursRates are agreed on the phone and the evening delivery request from the online shop is answered late.
Digital Employee ยท Sales Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesVehicles, licences, insurance and couriers' contracts register
Usually the owner, after hoursVehicle inspections, insurance, the couriers' contracts and the cargo bike maintenance have dates in a drawer.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesFleet maintenance, fuel and suppliers
Usually the owner, after hoursVans and bikes are maintained when they break, and the fuel and workshop invoices are paid when the reminder comes.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesCourier contracts, hours and payroll inputs
Usually the owner, after hoursEight contracts, the couriers' hours and the allowances for the payroll consultant are the owner's Sunday.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHiring of couriers and candidate screening
Usually nobodyFinding a courier is a search through the couriers' friends, and the applications get no answer.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesReviews, website and local presence
Usually the owner, after hoursThe company lives on word of mouth; the website shows the old phone number and the reviews are answered by nobody.
Digital Employee ยท Marketing Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesExternal accountant and payroll consultant
Usually outsourcedThe books and the payroll are outsourced and fed in batches, and the corrections come back at the quarter.
This one is done by a person.
The first week
What starts after the brief is complete, with every condition kept visible.
-
A task from the role brief
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
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A useful daily summary
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
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Phone updates by choice
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
How it works
From a reference model to your structure
1
Start from the model
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your company 2
Assign the hats
Say who does what today. The mirror shows the load per person and the functions still uncovered, and marks where a Digital Employee is honestly proposable.
See how Digital Employees work 3
Hire from the marketplace
Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Browse the marketplace Questions
Straight answers
Who supervises the digital employees?
Each digital employee sits in a seat under a named person in the company, usually the owner or the dispatcher. It covers an administrative or support function under that person's supervision, reports what it did, and stops whenever the supervisor says so. No digital employee sits in the professional core seat.
What does a digital employee never decide?
Anything the owner and the dispatcher decide: a rate, a delivery accepted, a route and a courier assigned, a claim on a lost or damaged parcel, a subcontracted courier, a vehicle out of service, a hire, and whatever its brief marks as reserved: payments, anything sent to an authority, an insurer or a customer about money. On those it prepares the work and asks before acting; the first message to any outside recipient is always a draft.
Where does it take its data from?
From the delivery app, the dispatch sheet, the customer portals, the vehicle telematics, the bank, the mailbox and the folders you connect to its seat, and from what the owner and the dispatcher tell it. It reads nothing you have not connected, contacts nobody you have not listed and handles personal data only within the systems you already use.
What does it cost?
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
