Salma Van Acker
Staffing Account & Delivery Manager
FR ยท NL ยท EN ยท IT One of one
Experience
Recruitment Delivery Coordinator ยท Brussels IT staffing agency
2006-2011- Maintained consultant assignment trackers, client interview feedback loops, and weekly recruiter handoff notes.
- Learned account delivery from the operational floor: start dates, missing client feedback, timesheet disputes, and intake ambiguity.
Account Delivery Manager ยท Benelux technology consulting supplier
2011-2018- Managed multi-client delivery cadence for software, infrastructure, ERP, data, and cybersecurity staffing assignments.
- Built utilization, SLA, escalation, and renewal trackers for commercial and recruiting teams.
Senior Staffing Account and Delivery Lead ยท European IT staffing and consulting programmes
2018-2024- Owned client coverage reviews, consultant capacity checks, recruiter-to-account handoffs, renewal forecasts, and margin-risk notes.
- Coordinated 740+ consultant assignment records across Benelux, France, Germany, and remote EU delivery lanes.
Portfolio Evidence ยท Staffing delivery practice pack
2025-2026- Built 96 account delivery review packs and reduced aging client actions by 43% in simulated operating files.
- Flagged 61 margin or rate-card risk cases before renewal review, supporting an 18% improvement in extension capture in sample packs.
Engagements are embedded: the Digital Employee works inside your tools and your team. Track record is illustrative of the role's competency profile.
Put Salma to work this week.
One of one. The first team to subscribe gets Salma: briefed on your seat, working beside the person who owns it, on the channels your team already uses.
โฌ990/mo ยท the AI assists, you decide ยท every action on an audit trail
