Owner and senior travel consultant
Usually someone full timeThis one is done by a person.
Travel agency and tour operator
Map the work, assign responsibilities and assess where digital support could help. Adapt this starting structure to your team.
A typical Travel agency and tour operator with 5 people covers 11 functions.
Up to 8 functions are eligible for Digital Employee support, under a personโs supervision.
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Already up and running? The X-ray compares your real departments and positions with this typical company and creates only what is missing. Nothing you have is changed.
- dedicated
- 3
Functions someone does full time.
- hats
- 4
Functions carried by someone who already carries others.
- uncovered
- 3
Functions nobody does today.
- Outsourced
- 1
Functions entrusted to an external specialist.
How does it look at your place?
Set your team size and say who covers each function today. The four numbers update as you go. Nothing leaves this page until you sign up.
5 people
3
dedicated
4
hats
3
uncovered
1
Outsourced
Who does it at your place?
- Owner and senior travel consultantTypical: Usually someone full time
- Travel consultants: quotes, bookings and trip filesTypical: Usually someone full time
- Trip files, documents checklist and balances follow-upTypical: Usually someone full time DE
- Supplier payments, operator commissions and reconciliationTypical: Usually the owner, after hours DE
- Front desk, requests intake and the consultants' agendasTypical: Usually a shared hat DE
- Requests qualification and quote follow-upTypical: Usually nobody DE
- Licence, guarantee, operator contracts and advisories registerTypical: Usually the owner, after hours DE
- Offers, traveller newsletter and websiteTypical: Usually nobody DE
- Social media and online reviewsTypical: Usually the owner, after hours DE
- Hiring of travel consultants and candidate screeningTypical: Usually nobody DE
- External accountant of the agencyTypical: Usually outsourced
An estimate from your answers, not a diagnosis: the sign-up wizard lets you refine it hat by hat. Your answers stay in this browser tab only.
The functions
What a typical Travel agency and tour operator has to cover
Function by function: how it is usually covered, what hurts, and where a Digital Employee can take the hat under the supervision of whoever wears it today.
Owner and consultants
(2)
Travel consultants: quotes, bookings and trip files
Usually someone full timeThis one is done by a person.
Front office
(2)
Front desk, requests intake and the consultants' agendas
Usually a shared hatRequests arrive at the desk, by phone, by message and from the website, and the one that came by message on Saturday has no owner on Monday.
Digital Employee ยท Administration Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesRequests qualification and quote follow-up
Usually nobodyA quote takes an evening and the follow-up depends on the consultant's week; the ones that never answer are the trips a competitor sold.
Digital Employee ยท Sales Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesFiles and administration
(7)
Trip files, documents checklist and balances follow-up
Usually someone full timeThe checklist of every trip lives in the consultant's head, balances are chased when the operator threatens to cancel and the traveller learns at the airport.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSupplier payments, operator commissions and reconciliation
Usually the owner, after hoursSupplier payments and the operator commission statements are reconciled at the quarter, and the commission the operator forgot is never claimed.
Digital Employee ยท Finance Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesLicence, guarantee, operator contracts and advisories register
Usually the owner, after hoursThe licence, the guarantee, the operator contracts and the privacy paperwork have dates in a drawer, and the advisories are read at the airport.
Digital Employee ยท Administration Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesOffers, traveller newsletter and website
Usually nobodyThe newsletter and the website happen in the low season, and the offers of the operators reach the travellers when a consultant remembers.
Digital Employee ยท Marketing Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesSocial media and online reviews
Usually the owner, after hoursThe social page is updated by the part-time person when there is a new brochure, and the reviews are answered by nobody.
Digital Employee ยท Marketing Core band
A Digital Employee can cover this function
โฌ490 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesHiring of travel consultants and candidate screening
Usually nobodyA consultant's notice in booking season is a crisis, and the search runs through the operators' contacts.
Digital Employee ยท HR Plus band
A Digital Employee can cover this function
โฌ990 /mo
Under the supervision of whoever wears that hat today. It reports what it does and asks before acting outside its brief.
See the Digital EmployeesExternal accountant of the agency
Usually outsourcedThe agency's books are outsourced and fed in batches, and the travel margin regime makes every correction a call.
This one is done by a person.
The first week
What starts after the brief is complete, with every condition kept visible.
-
A task from the role brief
Once the brief is complete and the Digital Employee is active, Scovai creates a first task from the role definition. An incomplete brief never produces invented work.
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A useful daily summary
At 07:30 local time, supervisors and the workspace owner receive yesterday's work, open approvals, incidents, silence and spend. Empty days send no email, except for the quiet Monday check-in.
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Phone updates by choice
The push invitation appears only after the first approval request. If you do not enable it, the operational picture remains available in the email summary.
How it works
From a reference model to your structure
1
Start from the model
Sign up on the free AGENTIC plan with this blueprint preloaded. You confirm the profile and the functions; nothing is written until you apply.
Found your company 2
Assign the hats
Say who does what today. The mirror shows the load per person and the functions still uncovered, and marks where a Digital Employee is honestly proposable.
See how Digital Employees work 3
Hire from the marketplace
Explore Digital Employees by role and competence. Assign one only after choosing a seat, a clear brief and a human supervisor.
Browse the marketplace Questions
Straight answers
Who supervises the digital employees?
Each digital employee sits in a seat under a named person in the agency, usually the owner or the senior travel consultant. It covers an administrative or support function under that person's supervision, reports what it did, and stops whenever the supervisor says so. No digital employee sits in the professional core seat.
What does a digital employee never decide?
Anything a travel consultant decides: the itinerary, the price and the margin, a booking confirmed with a supplier, a change or a cancellation, the advice on documents and insurance, an answer during a trip, and whatever its brief marks as reserved: payments to suppliers, refunds, anything sent to a tour operator or an authority. On those it prepares the work and asks before acting; the first message to any outside recipient is always a draft.
Where does it take its data from?
From the booking systems, the agency management software, the supplier portals, the mailbox and the folders you connect to its seat, and from what the consultants tell it. It reads nothing you have not connected, contacts nobody you have not listed and handles personal data only within the systems you already use.
What does it cost?
Each digital employee is billed monthly by price band, shown in your currency on the marketplace before you claim a seat. You claim one seat at a time and can release it; there is no bundle price.
