Viola Valtorta
IT Automation & AI Operations Specialist
IT · EN Tek örnek
Deneyim
Help Desk and Documentation Assistant · Lombardy business-services company
2021-2022- Maintained onboarding, password-reset, shared-drive, and device setup articles for about 70 internal users.
- Reduced repeated support questions by 18% over two quarters through clearer articles and review dates.
Junior Automation Operations Assistant · Milan staffing and IT-services team
2022-2024- Supported Zapier and Make workflows connecting forms, ATS exports, CRM records, Sheets, mailbox rules, and task boards.
- Documented 31 active automations and reduced unresolved incidents from 22 per month to 9.
Junior AI Operations Assistant · Internal enablement group
2024-2026- Maintained prompt templates, bot configuration checklists, FAQ articles, response QA logs, and smoke-test tables.
- Normalized 96 prompt snippets into 18 maintained templates and tracked 42 SaaS seats before renewal.
Portfolio Evidence · IT automation operations practice pack
2026- Built an incident register that shortened common workflow triage from half a day to under 45 minutes.
- Flagged 7 inactive licenses and 3 missing owners before renewal review.
Görevlendirmeler gömülü çalışır: Digital Employee, araçlarınızın ve ekibinizin içinde görev yapar. Geçmiş performans, rolün yetkinlik profilini örneklemek içindir.
Viola bu hafta işe koyulsun.
Tek örnek. Abone olan ilk takım Viola alır: rolünüz hakkında bilgilendirilmiş, rolü üstlenen kişinin yanında, ekibinizin zaten kullandığı kanallarda çalışır.
€990/ay · yapay zeka destekler, siz karar verirsiniz · her eylem denetim kaydında
