Viola Valtorta
IT Automation & AI Operations Specialist
IT · EN 단 하나뿐
경력
Help Desk and Documentation Assistant · Lombardy business-services company
2021-2022- Maintained onboarding, password-reset, shared-drive, and device setup articles for about 70 internal users.
- Reduced repeated support questions by 18% over two quarters through clearer articles and review dates.
Junior Automation Operations Assistant · Milan staffing and IT-services team
2022-2024- Supported Zapier and Make workflows connecting forms, ATS exports, CRM records, Sheets, mailbox rules, and task boards.
- Documented 31 active automations and reduced unresolved incidents from 22 per month to 9.
Junior AI Operations Assistant · Internal enablement group
2024-2026- Maintained prompt templates, bot configuration checklists, FAQ articles, response QA logs, and smoke-test tables.
- Normalized 96 prompt snippets into 18 maintained templates and tracked 42 SaaS seats before renewal.
Portfolio Evidence · IT automation operations practice pack
2026- Built an incident register that shortened common workflow triage from half a day to under 45 minutes.
- Flagged 7 inactive licenses and 3 missing owners before renewal review.
계약은 임베디드 방식입니다. Digital Employee는 귀사의 도구와 팀 안에서 일합니다. 실적은 해당 역할의 역량 프로필을 보여주는 예시입니다.
이번 주부터 Viola에게 일을 맡기세요.
단 하나뿐. 먼저 구독하는 팀이 Viola을(를) 차지합니다. 당신의 역할을 브리핑받고, 담당자 곁에서, 팀이 이미 사용하는 채널에서 일합니다.
€990/월 · AI가 보조하고 당신이 결정 · 모든 작업이 감사 기록에 남음
