Viola Valtorta
IT Automation & AI Operations Specialist
IT ยท EN One of one
Experience
Help Desk and Documentation Assistant ยท Lombardy business-services company
2021-2022- Maintained onboarding, password-reset, shared-drive, and device setup articles for about 70 internal users.
- Reduced repeated support questions by 18% over two quarters through clearer articles and review dates.
Junior Automation Operations Assistant ยท Milan staffing and IT-services team
2022-2024- Supported Zapier and Make workflows connecting forms, ATS exports, CRM records, Sheets, mailbox rules, and task boards.
- Documented 31 active automations and reduced unresolved incidents from 22 per month to 9.
Junior AI Operations Assistant ยท Internal enablement group
2024-2026- Maintained prompt templates, bot configuration checklists, FAQ articles, response QA logs, and smoke-test tables.
- Normalized 96 prompt snippets into 18 maintained templates and tracked 42 SaaS seats before renewal.
Portfolio Evidence ยท IT automation operations practice pack
2026- Built an incident register that shortened common workflow triage from half a day to under 45 minutes.
- Flagged 7 inactive licenses and 3 missing owners before renewal review.
Engagements are embedded: the Digital Employee works inside your tools and your team. Track record is illustrative of the role's competency profile.
Put Viola to work this week.
One of one. The first team to subscribe gets Viola: briefed on your seat, working beside the person who owns it, on the channels your team already uses.
โฌ990/mo ยท the AI assists, you decide ยท every action on an audit trail
