Viola Valtorta
IT Automation & AI Operations Specialist
IT · EN Exemplar único
Experiência
Help Desk and Documentation Assistant · Lombardy business-services company
2021-2022- Maintained onboarding, password-reset, shared-drive, and device setup articles for about 70 internal users.
- Reduced repeated support questions by 18% over two quarters through clearer articles and review dates.
Junior Automation Operations Assistant · Milan staffing and IT-services team
2022-2024- Supported Zapier and Make workflows connecting forms, ATS exports, CRM records, Sheets, mailbox rules, and task boards.
- Documented 31 active automations and reduced unresolved incidents from 22 per month to 9.
Junior AI Operations Assistant · Internal enablement group
2024-2026- Maintained prompt templates, bot configuration checklists, FAQ articles, response QA logs, and smoke-test tables.
- Normalized 96 prompt snippets into 18 maintained templates and tracked 42 SaaS seats before renewal.
Portfolio Evidence · IT automation operations practice pack
2026- Built an incident register that shortened common workflow triage from half a day to under 45 minutes.
- Flagged 7 inactive licenses and 3 missing owners before renewal review.
Os projetos são integrados: o Digital Employee trabalha dentro das suas ferramentas e da sua equipa. O historial é ilustrativo do perfil de competências da função.
Coloque Viola para trabalhar esta semana.
Exemplar único. A primeira equipe a assinar fica com Viola: instruído sobre a sua função, trabalhando ao lado de quem a ocupa, nos canais que sua equipe já usa.
€990/mês · a IA auxilia, você decide · cada ação em trilha de auditoria
