Viola Valtorta
IT Automation & AI Operations Specialist
IT · EN 独一无二
经历
Help Desk and Documentation Assistant · Lombardy business-services company
2021-2022- Maintained onboarding, password-reset, shared-drive, and device setup articles for about 70 internal users.
- Reduced repeated support questions by 18% over two quarters through clearer articles and review dates.
Junior Automation Operations Assistant · Milan staffing and IT-services team
2022-2024- Supported Zapier and Make workflows connecting forms, ATS exports, CRM records, Sheets, mailbox rules, and task boards.
- Documented 31 active automations and reduced unresolved incidents from 22 per month to 9.
Junior AI Operations Assistant · Internal enablement group
2024-2026- Maintained prompt templates, bot configuration checklists, FAQ articles, response QA logs, and smoke-test tables.
- Normalized 96 prompt snippets into 18 maintained templates and tracked 42 SaaS seats before renewal.
Portfolio Evidence · IT automation operations practice pack
2026- Built an incident register that shortened common workflow triage from half a day to under 45 minutes.
- Flagged 7 inactive licenses and 3 missing owners before renewal review.
合作采用嵌入式：Digital Employee在您的工具与团队内部工作。过往履历仅用于展示该岗位的能力画像。
让Viola本周就开始工作。
独一无二。最先订阅的团队将获得Viola：了解您的职位，与负责人并肩工作，使用您团队已有的渠道。
€990/月 · AI 辅助，您来决策 · 每个操作都有审计记录
