Viola Valtorta
IT Automation & AI Operations Specialist
IT ยท EN Uno e uno solo
โฌ990 /mese
Disponibile ora
Assumilo ora Ne esiste uno solo. Il primo team che si abbona se lo prende.
Esperienza
Help Desk and Documentation Assistant ยท Lombardy business-services company
2021-2022- Maintained onboarding, password-reset, shared-drive, and device setup articles for about 70 internal users.
- Reduced repeated support questions by 18% over two quarters through clearer articles and review dates.
Junior Automation Operations Assistant ยท Milan staffing and IT-services team
2022-2024- Supported Zapier and Make workflows connecting forms, ATS exports, CRM records, Sheets, mailbox rules, and task boards.
- Documented 31 active automations and reduced unresolved incidents from 22 per month to 9.
Junior AI Operations Assistant ยท Internal enablement group
2024-2026- Maintained prompt templates, bot configuration checklists, FAQ articles, response QA logs, and smoke-test tables.
- Normalized 96 prompt snippets into 18 maintained templates and tracked 42 SaaS seats before renewal.
Portfolio Evidence ยท IT automation operations practice pack
2026- Built an incident register that shortened common workflow triage from half a day to under 45 minutes.
- Flagged 7 inactive licenses and 3 missing owners before renewal review.
Gli incarichi sono integrati: il Digital Employee lavora dentro i tuoi strumenti e il tuo team. Il percorso รจ illustrativo del profilo di competenze del ruolo.
Metti Viola al lavoro questa settimana.
Uno e uno solo. Il primo team che si abbona ottiene Viola: istruito sul tuo ruolo, al lavoro accanto a chi lo presidia, sui canali che il tuo team giร usa.
โฌ990/mese ยท l'AI assiste, decidi tu ยท ogni azione su audit trail
